Frequently Asked Questions

Welcome to our FAQ page where we have answers to some of the more common questions we get asked.

General Questions

• Q) How do we contact your company?
  A) Go to our contact page and use the form provided to contact us.
• Q) I have lost my login and password details. How do I retrieve a lost username or password?
  A) If you need to find your username and password, first go to our website, go to the login screen, click on the "forgot password" link and enter the email address you originally signed up with. You will then receive an email with your username and password.
• Q) I'd rather not pay for my subscription online. Is there another option?
  A) If you believe that this is absolutely necessary, and you wish to provide payment by post then use our contact page to contact us and we can arrange this with you. However be aware that this is a much slower process and your subscription information can only be provided to you once the payment has been received and cleared by our bank.
• Q) Can I cancel my subscription at any time?
  A) Absolutely. You can easily cancel your subscription anytime. There are no cancellation fees. If you have chosen not to use recurring billing in your original subscription, then we do not provide refunds for the time you have already paid for. However if you have chosen to use recurring billing, then your subscription will be deemed to have ended 30 days after we receive your confirmed notification that you wish to cancel your subscription, and no further payments will be taken upon completion of that 30 day period.
• Q) Why didn't I receive my confirmation email?
  A) If you did not receive a subscription sign-up confirmation email from us, it's possible that it went into a junk-mail or spam folder. It's also possible that you simply misspelled your email address when you signed up. If you need to find your username and password, first go to our website and enter the email address you originally signed up with. You will then receive an email with your username and password. If you have no success with that then please contact us using the form on the contact page.
• Q) Does your company have specific religious beliefs?
  A) While members of our staff may have their own spiritual or religious beliefs, Zane Education as a company makes no attempt to advocate or support any particular spiritual or religious belief, we simply deliver educational information on our videos that is factual and in line with the K12 curriculum.
• Q) Is the educational content on your website delivering any religious message or teaching?
  A) The K12 educational videos on this website do not make any attempt to to convey or support any particular spiritual or religious belief, instead they simply deliver educational facts according to the requirements of the K12 curriculum.
• Q) Why is it I can only see and use the shortened demo versions of your videos?
  A) Either because you have not registered free to become a Basic Member of this website and then subscribed to become a Gold, Silver, Bronze or Topic Taster Member, or alternatively because you have not used your Username and Password to Login correctly. For all details of our Membership options, please go to our Membership page.
• Q) Do your online videos meet the requirements of the K12 curriculum my child need to study?
  A) Yes, most certainly. All of our online videos have been developed in line with the requirement of the K12 curriculum. Zane Education\'s online videos and interactive quizzes meet State Standards and are aligned with standardized testing requirements. Zane is committed to providing teachers, both in classrooms and home school, with K12 educational material and content that meets state standard requirements and promotes the learning of all students. Zanes educational material and content is easily integrated and compliments existing curriculum. Our videos work to enhance the teaching and learning experience not detract from it with more preparation work.
• Q) How can I use the full versions of your videos and not just the demo videos?
  A) You need to have registered to be a member of the website, and purchased a subscription to use the videos of your choice. With the exception of our online videos, everything else on the site is free to use after you have completed Registration of a Basic Membership, which is also Free. PLEASE NOTE that we offer the use of all 570 of the Maths videos absolutely free after you have registered for a free Basic Membership.
• Q) Can I see and review samples of your videos to help me decide if I want to become a subscriber?
  A) Certainly! To enable you to see demo versions of our videos which are approximately 10% of the length of the full versions, you simply register and become a Basic Member completely free, and you can then watch demos of every single video available on the website.
• Q) Why is it I can only see and use the shortened demo versions of your videos?
  A) Either because you have not registered free to become a Basic Member of this website and then subscribed to become a Gold, Silver, Bronze or Topic Taster Member, or alternatively because you have not used your Username and Password to Login correctly. For all details of our Membership options, please go to our Membership page.