Frequently Asked Questions (FAQ)

Go to our contact page and use the form provided to contact us.

If you need to find your username and password, first go to our website, go to the login screen, click on the "forgot password" link and enter the email address you originally signed up with. You will then receive an email with your username and password.

If you believe that this is absolutely necessary, and you wish to provide payment by post then use our contact page to contact us and we can arrange this with you. However be aware that this is a much slower process and your subscription information can only be provided to you once the payment has been received and cleared by our bank.

Absolutely. You can easily cancel your subscription anytime. There are no cancellation fees. If you have chosen not to use recurring billing in your original subscription, then we do not provide refunds for the time you have already paid for. However if you have chosen to use recurring billing, then your subscription will be deemed to have ended 30 days after we receive your confirmed notification that you wish to cancel your subscription, and no further payments will be taken upon completion of that 30 day period.

If you did not receive a subscription sign-up confirmation email from us, it's possible that it went into a junk-mail or spam folder. It's also possible that you simply misspelled your email address when you signed up. If you need to find your username and password, first go to our website and enter the email address you originally signed up with. You will then receive an email with your username and password. If you have no success with that then please contact us using the form on the contact page.