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Nov 2014

Have We Become a Disposable Society?

I look around me today and see that I am surrounded by many products that are manufactured to only last 5 years or less. From a myriad of electrical appliances to clothing, motor vehicles, furniture and building materials, little is build to last the way it was 40 years ago.

Then I look around again in the world of business and commerce and see much the same. Bank relationships built on trust and a mutual confidence no longer exist.

Loyalty to customer or staff is about as durable and robust as a printed sheet of paper outlining the company’s monthly latest policy towards customer service – which is adequately demonstrated now by the use of outsourced customer call centres where the telephone is answered by someone who can barely understand the same language as the caller, let alone speak it. (more…)